The Spectrum of Analytics is reporting and descriptive analytics, which explains to the restaurants what has happened. For example, how many dinner entrees were sold last week, last month, and last quarter? The next level would be to dive deeper into root causes. For example, why are dinner entrees selling more on Wednesdays and not Tuesdays?

Restaurants drive performance by applying insights from advanced analytics in the following ways:

• Menu optimization.
• Customer segmentation.
• Staff optimization.
• Operations improvement.

Hoteliers today are engaged with reputation management. Responding to and monitoring online reviews conveys to their customers, actively soliciting reviews encourages customers’ feedback and drives higher popularity rankings – and hence an increase in hotel bookings. With FnB2020 real-time feedbacks allow action taking immediately which in turn leads to Customer Satisfaction. Customer experience, more than price and location, is now the major criteria that travelers use to select hotels.

An Interactive digital menu for restaurant which provides full fledged admin section to publish your menu items. If you have many locations they can be linked would help your customers use the same loyalty system. The Menu can be made as smart as you can add the timing of the restaurants individually and also the menu items so that orders are only taken of the items available, secondly any item can be archived when temporarily unavailable and can de-archived once available.

The food and beverage industry has always operated at the mercy of the changing tastes and preferences of the consumer. The key is to gain customer data and market indicators, analyze them and deploy the insights before trends change. FnB2020 helps, hotels in gathering this information demographically bifurcated so that decision making is easy for each region wherever the hotels are operating.

A successful hotel and their restaurants would always use Key Performance Indicators (KPIs) to find out if effort, time and money are being devoted correctly towards the goals. With KPIs, you can quickly identify any problems in the way you’re running your hotel restaurant and act accordingly, or spend time on nurturing the areas in which you’re doing well. We have a detailed list of KPI which can be used to do get in-depth knowledge of the actual issues on group and department level and then preventive measures can be taken by the management to rectify the same.