FandB2020

After Overwhelming Response at CommunicAsia, 2017 (Singapore)

Now Showcasing FnB2020 at Rise, 2017 (Hong Kong) from 11th - 13th July, 2017

Learn More
Personalized Customer Experiences

We aim to provide value and offers at the time of need when customers are in
Learn More
Beacon Enabled Solution

Proximity-based marketing with increased customer engagement

Learn More
Analytics & Dashboards

Data visualization & custom dashboards for actionable insights

Learn More

FnB2020 is built for restaurants, who believe that technology makes you Smarter.

We’re a team with more than 5 years of experience in the restaurant industry – and we’ve used that experience to build an Integrated Smart POS solution that helps restaurateurs make more money, deliver a great customer experience, saving food wastage and take the guess work out of making business decisions.

BEACON ENABLED SOLUTION

Beacons are a class of Bluetooth Low Energy (BLE) devices that broadcast a unique identifier to nearby devices. This allows the delivery of highly contextual, location-based content.

IMPROVED GUEST EXPERIENCE

FnB2020 offer diners an opportunity to ordering from their tables and also can allow customers to pay their bills from their phones. Tailoring the check-in & ordering experience.

INCREASED SALES

In an era of increased margin pressure, FnB2020 innovates and stay abreast of industry best practices. While there are multiple models and go–to–market strategies that can succeed. We improve profitability through Benchmarking.

INTUITIVE REPORTING

Simple but informative graphical reporting using as many the gathered data sources. Drill down through data to find underlying causes.

IMPROVED SERVICE

Pace your orders with easy-to-use integrated solution and keep the back of house organized with the Kitchen Display System. Reduce time on training the staff by the easy-to-learn self-explainatory interface of the POS & Server App.

ACTION PLANNING

Management can configure real-time alerts to notify them when conditions fall outside specified thresholds, enabling immediate corrective action.

Hotels

Performance Indicators

A successful hotel and their restaurants would always use Key Performance Indicators (KPIs) to find out if effort, time and money are being devoted correctly towards the goals. With KPIs, you can quickly identify any problems in the way you’re running your hotel restaurant and act accordingly, or spend time on nurturing the areas in which you’re doing well. We have a detailed list of KPI which can be used to do get in-depth knowledge of the actual issues on group and department level and then preventive measures can be taken by the management to rectify the same.
Customer Insights

The food and beverage industry has always operated at the mercy of the changing tastes and preferences of the consumer. The key is to gain customer data and market indicators, analyze them and deploy the insights before trends change. FnB2020 helps, hotels in gathering this information demographically bifurcated so that decision making is easy for each region wherever the hotels are operating.
Smart Menu

An Interactive digital menu for restaurant which provides full fledged admin section to publish your menu items. If you have many locations they can be linked would help your customers use the same loyalty system. The Menu can be made as smart as you can add the timing of the restaurants individually and also the menu items so that orders are only taken of the items available, secondly any item can be archived when temporarily unavailable and can de-archived once available.
Reputation Management

Hoteliers today are engaged with reputation management. Responding to and monitoring online reviews conveys to their customers, actively soliciting reviews encourages customers’ feedback and drives higher popularity rankings – and hence an increase in hotel bookings. With FnB2020 real-time feedbacks allow action taking immediately which in turn leads to Customer Satisfaction. Customer experience, more than price and location, is now the major criteria that travelers use to select hotels.
Advance Analytics

The Spectrum of Analytics is reporting and descriptive analytics, which explains to the restaurants what has happened. For example, how many dinner entrees were sold last week, last month, and last quarter? The next level would be to dive deeper into root causes. For example, why are dinner entrees selling more on Wednesdays and not Tuesdays?

Restaurants drive performance by applying insights from advanced analytics in the following ways:
- Menu optimization.
- Customer segmentation.
- Staff optimization.
- Operations improvement.

Restaurants

Sales Reporting

Sales isn’t just about the numbers. It’s about understanding the numbers—and how to make them grow. FnB2020 gets everyone on the same page with data-driven dashboards that can be created with the data already there in the system to understand customers better and faster behavior, likes and the trends. The system gives you the ease of generating the report for daily, weekly and monthly data.
Performance Indicators

A successful restaurant would always use Key Performance Indicators (KPIs) to find out if effort, time and money are being devoted correctly towards the restaurant’s goals. With KPIs, you can quickly identify any problems in the way you’re running your restaurant and act accordingly, or spend time on nurturing the areas in which you’re doing well.
Advanced Analytics

The Spectrum of Analytics is reporting and descriptive analytics, which explains to the restaurants what has happened. For example, how many dinner entrees were sold last week, last month, and last quarter? The next level would be to dive deeper into root causes. For example, why are dinner entrees selling more on Wednesdays and not Tuesdays?
Restaurants drive performance by applying insights from advanced analytics in the following ways:

•   Menu optimization.
•   Customer segmentation.
•   Staff optimization.
•   Operations improvement.
Smart Menu

An Interactive digital menu for restaurant which provides full-fledged admin section to publish your menu items. The Menu can be made as smart as you can add the timing of the restaurants individually and also the menu items so that orders are only taken of the items available, secondly any item can be archived when temporarily unavailable and can de-archived once available.
Increased Conversion

Guests receive push notifications triggered by their proximity to beacons placed outside to welcome and also throughout the restaurant. These notifications encourage them to participate in an engaging digital experience.

Guest

Social Media

Since everyone has a Twitter or Facebook account these days, our app allows user to login through their social media accounts which is the easiest way to access. This certainly drives clients to download applications, which, thus, prompts to clients’ higher changes. Integrating social media in the app increases possibilities of in-app social sharing, which allows our system to be even smarter and encourages engagement.
Instant Feedback

With use of the solution, FnB2020, restaurant manager can send reminders to diners as they exit to provide their comments and opinions in real-time, providing an irresistible level of convenience that will increase the chances for participation. It also allows diners to Call of Action if they find anything unsuitable or Report immediately through the use of the App in their mobile or the Tablet that is on the table.
Smart Pay

Integrated payment solution for diners to seamlessly pay
Instant Offers

By placing beacons within a few blocks in either direction of the restaurant’s location will receive an alert inviting them to receive a special offer or other promotion such as a half-off daily deal for lunch or dinner.
Preference Based Menu

Our app matches your dietary restrictions/preferences and what’s on offer on restaurant menus. Stop worrying about understanding cumbersome menus, menus that are written in foreign languages, or in overelaborate prose. Get your menu matches instantly: focus on choosing from what you can eat: whether you are vegan, have been diagnosed with diabetes, or are focusing on losing weight. Our app will seamlessly match your choices with your profile.